Industries · Fintech
Support built for teams that move money
A fintech queue is duplicate charges, failed transfers, verification questions, and refund requests — and the answers live in your payment stack, not in the ticket. Airclou Helpdesk drafts replies grounded in the live transaction, executes the routine reversals, and parks every money movement at an approval gate you control.
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How it works
A duplicate charge, start to finish
From the customer's email to the reversal landing — grounded at every step, gated where money moves.
Ticket arrives
In-app chat, email, or help center — one queue.
Transaction resolved
Charges, transfers, payment state — live from your stack.
Reply drafted
Grounded in your policies and the verified transaction.
Gated
Every money movement waits for your click.
ApprovalsResolved & logged
Sent, executed, and on the audit trail — approver included.
Built for fintech
The transaction context is in the ticket, not in six tabs
Your team stops re-assembling each customer from Stripe, the internal dashboard, and old threads. The helpdesk does the lookup, drafts from the verified facts, and acts within boundaries you set.
Replies drafted from the live transaction
When a customer writes, the draft is already there — grounded in your policies and their actual account: charges, transfers, payment state, pulled live from Stripe and your own APIs. A “was I charged twice?” gets a verified answer, not a guess. Your team confirms in a glance and sends.
- Account panel fetched from the system of record, never guessed
- Every draft cites its sources — policies and transaction data
- Low-confidence drafts are flagged, never auto-sent
Reversals executed behind gates — with the audit trail built in
The AI agent verifies the duplicate capture against Stripe and prepares the refund; every money movement parks at an approval gate with the verified details in front of you. One click to approve, and it runs — idempotently, and onto the log.
- Auto-approval envelopes by action type and amount
- Idempotent execution — a retry can never double-refund
- Every action logged with who approved it and why
Disputes reach your risk team, not the general queue
Plain-language rules route and escalate by topic and amount, so a high-value dispute lands with the person who can act on it — verified transaction history attached. SLA targets watch every ticket and warn before a response slips, not after.
- Route by topic and amount, escalate disputes automatically
- Rules you can read — when, and, then — no consultant
- Escalations fire while there is still time to act
Picked for fintech
The three capabilities fintech teams pick us for
Chat, email, knowledgebase, automation, and reporting all come standard — the full tour is on the product page. These are the pieces a money-moving business leans on hardest.
Approval gates for money movement
Nothing irreversible runs without a human click — or an auto-approval envelope you defined, capped by action type and amount.
Explore HelpdeskRouting and SLAs by amount and topic
Rules that triage disputes and high-value accounts ahead of the queue, with breach warnings before a promised response time slips.
Watch the demosStripe & your own APIs
The account panel and every AI action are grounded in your systems of record — connected in read-only terms you control.
How your data is handledCommon questions
What fintech teams ask us first
Can it actually see our transactions?
Yes. Connect Stripe and your own APIs, and the account panel next to every ticket shows the live picture — charges, transfers, payment state — fetched from the system of record, never inferred from the conversation. Drafts and refunds are grounded in that data.
How do we keep the AI inside policy?
You set the boundaries per action. Auto-approval envelopes define what the AI agent may do alone — capped by action type and amount — and every money movement outside them parks at an approval gate with the verified transaction in front of you. Drafts the AI is not confident about are flagged for review instead of being sent, and every action is logged with who approved it and why.
What about disputes and chargebacks?
They reach your risk team, not the general queue. Plain-language rules route by topic and amount, so a $2,000 dispute lands with the person who can act on it — with the verified transaction history already attached. The AI answers what it can prove and escalates the rest.
We run support out of Zendesk or Intercom today — how do we evaluate?
Run Airclou alongside it. Forward a slice of your support address, connect Stripe in read-only terms you control, and judge the drafts against two weeks of your real queue — no cutover, no risk to your current setup.
Get started
Duplicate charges, reversed before they become disputes
Connect your support address and your Stripe account, import your policies, and judge the drafts on your own tickets — while whatever you use today keeps running.
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