Roadmap
Where Airclou is headed
What we're building now, what's planned next, and what recently shipped — across Helpdesk, Playbook, and the platform underneath them.
This page reflects intent, not commitment: we ship when it's ready, and plans change as we learn from the people using the product.
Building now
In development
Work that's underway today — designed, in code, and on its way to production.
Helpdesk for iOS
A companion app for the moments between desks — triage the queue, review and approve AI proposals, and reply from your phone. Same account, same inbox.
See the iOS appForms
Build forms and intake flows that feed structured data straight into your workflows — request intake, surveys, and internal checklists in the same design language as the rest of the suite.
Up next
Planned
Committed directions we haven't started building yet — the order can and does change.
WhatsApp & social messaging
WhatsApp, Facebook Messenger, and Instagram DMs landing in the same inbox — with the same AI triage and the same guardrails as email and live chat.
Workflow Automation
Orchestrate multi-step processes across apps, with the same approval gates that govern AI actions in Helpdesk today.
CRM
Customer records that every Airclou app reads from — and writes back to.
Webhooks & event API
Subscribe to events across the suite and push them into your own systems — the plumbing for the integrations we haven’t built yet.
Proof of pace
Recently shipped
The most recent items to move off this page and into the product.
Steer the AI agent to a different draft
Approval cards gained a Steer button: say in one line what the draft should do differently and the AI agent tries again — so asking for a second draft no longer means rejecting the first.
Deleted organizations are erased
A deleted organization’s data is now erased for real once its grace period ends, by a nightly job scoped to that one organization.
The AI agent can retry a failed payment
Asked to retry a payment, the AI agent now finds the open invoice and actually retries it inside your approval envelopes, then replies with the real result instead of restating the dunning email.
Your brand on visitor-facing surfaces
The chat widget and help center now render the brand the visitor arrived through — its own name, logo and colours — rather than one workspace-wide look.
Before that
Milestones from before the changelog starts.
Playbook stands alone
Playbook became a product in its own right: its own plans, its own signup — no Helpdesk required.
Explore PlaybookHelp Center on your domain
Hosted help centers moved onto customer domains, with automatic SSL.
Live chat
A website chat widget joined email in the shared inbox — same AI, same queues, same conversation history.
Something missing?
The roadmap is shaped by the people who use Airclou — tell us what you'd need.