Simple pricing that scales with your team

The Free plan is free today, and we intend to keep a generous free tier. We don’t promise it’s permanent — if it ever changes, existing workspaces get advance notice and a clear path to a paid plan or an export of their data.

Every new account starts with 14 days of Helpdesk Pro, AI included, with no credit card. When the trial ends you move to the Free plan. Everything you created is kept, as long as someone signs in at least once a year. The AI pauses, and tickets whose last message is more than 90 days old stay listed but open again only on a paid plan. Upgrade at any point to get both back. API access starts once you are on a paid plan.

Credits measure the AI agent’s work on Pro. A ticket the AI agent works costs 10 credits, so 1,000 credits is about 100 tickets. Each Pro agent adds 1,000 credits a month to one pool the whole team shares. If the pool runs out, the AI agent pauses until next month and AI drafting keeps working. Drafts, summaries and translation never use credits.

Draft as much as your team’s ordinary work needs. Each organization has a daily AI safety limit, set far above what a busy team uses, so in practice only a runaway script or a bug meets it. If it is ever reached, AI drafting and the other AI assists pause until midnight UTC; the AI agent and the rest of the helpdesk keep working. If your volume comes close, contact us and we will raise it.

Only if you allow it. By default the AI agent proposes the refund and a person on your team approves it before anything happens, and the same goes for every action that moves money or can’t be undone. You choose which actions, if any, may run without approval.

Playbook is free today, for up to 10 people and 25 playbooks, with every feature included. Paid plans will come later, priced on their own, so a Helpdesk plan never makes you pay for Playbook or the other way round.

If you use both products, published playbooks automatically become the knowledge behind your Helpdesk AI answers — there is no extra charge and nothing to configure. Playbook is also a complete product on its own: SOPs, versioning, training, and acknowledgment work without Helpdesk.

Yes — upgrades take effect immediately and downgrades at the end of the billing period. Your data, automations, and history carry over unchanged.

Yes. Annual billing is available on every plan at a discount, and you can switch between monthly and annual from your billing settings.

Everything in Pro, plus the things larger organizations need to buy software: SAML SSO, audit log export, connectors to your own systems, a security review and DPA, contractual SLAs, invoice billing, and dedicated onboarding with named support. Talk to us and we’ll scope it together.