Industries · Manufacturing
Order and warranty support that already knows the record
Dealers and customers ask about orders, warranties, spec, and spare parts — and the answers live in your order and warranty systems, not the email. Airclou Helpdesk drafts replies grounded in the actual record, prepares credits and RMAs behind an approval gate, and routes every case by product line and region.
Free 14-day trial · No credit card required
Built for manufacturers
The order record is in the ticket, not in another system
Your team stops re-keying each case from the ERP, the warranty log, and old correspondence. The helpdesk does the lookup, drafts from the facts, and acts within rules you set.
Replies drafted from the order and warranty record
When a dealer or customer writes, the draft is already there — grounded in your product docs and the live account: order, ship date, warranty status, pulled from your own systems. Your team verifies in a glance and sends.
- Account panel fetched from the system of record, never guessed
- Every draft cites its sources — manuals and order data
- Low-confidence drafts are flagged, never auto-sent
Warranty credits and RMAs, executed — not just suggested
The AI agent verifies the claim against the warranty record and prepares the credit or return; anything touching money or inventory parks at an approval gate with the verified details in front of you. One click to approve, and it runs.
- Auto-approval envelopes by action type and amount
- Idempotent execution — a retry can never double-issue a credit
- Every action logged with who approved it and why
Route by product line, region, and dealer tier
Plain-language rules send each case to the right team and escalate the ones running out of time. A technical fault reaches the product engineers while a routine order question is handled at the front line — and a breach warning fires while there is still time to act.
- Response targets per dealer tier, with breach warnings
- Rules you can read — when, and, then — no consultant
- Escalations fire before the SLA slips, not after
Everything included
Every way a dealer or customer reaches you, in one queue
Email, a public product help center, and embedded chat land in the same prioritized inbox — with the same order context and the same AI behind all of them.
Live chat
A fast widget on your dealer portal or product site — AI answers from your manuals instantly, hands off to a person the moment it should.
Knowledgebase
A public help center for manuals, spec sheets, and how-tos — and the grounding for every AI draft.
Email on your domain
support@yourcompany.com in minutes — replies come from your address, threaded correctly, not from ours.
SLAs by dealer tier
Different response targets per dealer or channel, with breach warnings before a service commitment slips.
Automation you can read
Plain-language rules — when, and, then — that route by product line, tag by case type, and escalate without a consultant.
Reporting & CSAT
Resolution times, warranty volume, and satisfaction — measured continuously, so you catch a product issue before the returns pile up.
Common questions
What manufacturers ask us first
Can it see our order and warranty data?
Yes. Connect your order system through custom APIs and the account panel next to each ticket shows the live record — the order, the ship date, the warranty status — fetched from the system of record, never inferred from the message. Drafts and actions are grounded in that data.
What about cases that need an engineer or field tech?
They reach the right person, clearly marked. Drafts the AI is not confident about are flagged for review instead of being sent, and plain-language rules route by product line or region — so a technical fault lands with the team that can act on it, with the order and warranty context already attached.
Can we cap what the AI approves on a warranty credit?
You set the boundaries per action. Auto-approval envelopes define what the AI agent may do alone — capped by action type and amount — and everything above the cap parks at an approval gate with the verified claim and Approve / Reject buttons. Execution is idempotent, so a retry can never double-issue a credit, and every action is logged with who approved it.
We run SAP or email today — how do we evaluate?
Run Airclou alongside it. Forward a slice of your dealer or support address, connect your order data in read-only terms you control, and judge the drafts against two weeks of your real cases — no cutover, no risk to your current process.
Get started
Warranty questions, settled before the callback
Connect your dealer address and your order data, import your manuals, and judge the drafts on your own cases — while whatever you use today keeps running.
Free 14-day trial · No credit card · Cancel anytime