Inside Playbook
Knowledge that works as hard as you do
Playbook is where your procedures, policies, and how-tos live — written once, published deliberately, and read by your people, proven by training, and used by your AI.
Written as topics and steps, not walls of text
Author each playbook in an editor built for procedures: an outline of topics and steps on the left, a focused writing canvas on the right — with AI to draft the outline when you're starting from scratch.
- Topics and steps keep every procedure scannable
- Smart Outline drafts the structure; inline AI suggests the next line
- Per-topic status, time estimates, and collaborators built in
Publish deliberately, never lose history
Every playbook has a real publication state. Edits stay private until you publish — now or on a schedule — and every published version is kept, so you can always see what changed and roll back.
- Published, scheduled, or unpublished — visible at a glance
- Unpublished changes flagged until you ship or discard them
- Save, compare, and restore versions at any time
Assign it, train on it, prove it
Playbooks aren't just read — they're assigned. Give procedures to people or whole groups, check understanding with quizzes, and collect signatures where acknowledgment matters.
- Assign to individuals or groups; everyone gets a To Do list
- Quizzes check understanding; signatures record acknowledgment
- Completion rates and scores tracked per person and per group
The knowledge your AI answers from
Published playbooks are the ground truth behind Airclou Helpdesk's AI. When a draft cites "Refund handling (v1.3)", that's a Playbook — so improving your docs improves every answer.
- Published playbooks become retrievable knowledge for AI drafts
- Drafts cite the exact playbook and version they came from
- Unpublished changes are never used to answer customers
Capabilities
Everything your team's knowledge needs
Structured editor
Topics, steps, and slash commands — an editor shaped for procedures, with covers, tags, and rich content.
Explore SOP authoringAI-assisted authoring
Smart Outline drafts your playbook's structure, and inline suggestions keep the writing moving. Import existing documents to start.
Browse SOP templatesVersions & scheduling
Full version history on every playbook. Publish now, schedule for later, compare versions, and roll back safely.
Quizzes & signatures
Check understanding with quizzes and capture a signature where formal acknowledgment is required.
Explore trainingPeople & groups
Assign playbooks to individuals or whole groups, with completion tracking, due dates, and per-group analytics.
Grounds Helpdesk AI
Published playbooks feed Airclou Helpdesk's AI drafts directly — one knowledgebase for people and machines.
Explore AI groundingGet started
Give your team one living source of truth
Import your existing docs, turn them into structured playbooks, and publish your first SOPs today — your future AI answers will thank you.
Free 14-day trial · No credit card · Cancel anytime
Why teams switch
Documentation that stays true
Most wikis decay the day they're written. Playbook is built around three commitments that keep knowledge worth trusting.
Current by construction
Versioning and explicit publish states are built in — the playbook your team finds is the published one, and its history shows how it got there.
Proven, not just published
Playbooks are assigned to people and groups as training, with quizzes and signatures where it matters — so you know procedures were read, understood, and acknowledged.
Read by your AI, too
The same published playbooks ground Airclou Helpdesk's AI replies, with citations back to the exact version. Better docs directly mean better answers.
Pricing
Simple, predictable pricing
Playbook is priced per member, per month — every plan starts with a free 14-day trial, no credit card required.
Questions
Frequently asked
How is Playbook different from a wiki?
Playbook is built for operational knowledge: SOPs are written as structured topics and steps, every playbook is versioned with an explicit publication state, and assignments with quizzes and signatures prove people actually read them. A wiki stores pages; Playbook keeps procedures current and trustworthy.
Can I import my existing documentation?
Yes. Import existing documents — PDF, Word, Excel, or plain text — and Playbook turns them into editable playbooks you can restructure into topics and steps as you go. No big-bang migration required.
Who can see and edit what?
Each playbook has an owner and invited collaborators; workspace admins manage people and groups. Publication controls what readers see — edits stay private until published, and readers only ever see the published version.
How does Playbook work with Airclou Helpdesk?
Published playbooks become the knowledge that grounds Helpdesk’s AI-drafted replies. Each draft cites the exact playbook and version it used, so improving a playbook improves every future answer.
What happens to old versions of a playbook?
Nothing is lost. Every version stays in the playbook’s history — you can compare, see who changed what, and roll back. Only the current published version is shown to readers and used by AI.