Customer support that scales with your business.

Turn every customer email into an organized ticket. Helpdesk gives your team the tools to respond faster, collaborate smarter, and keep every conversation on track.

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Trusted by support teams worldwide

    • Transistor
    • Tuple
    • StaticKit
    • Mirage
    • Laravel
    • Statamic

Everything you need to deliver great support.

Stop losing track of customer conversations. Helpdesk turns your inbox into a powerful, organized support system.

Every inbound email automatically becomes a ticket. No manual entry, no missed conversations. Just seamless support from inbox to resolution.

Screenshot of Email Ticketing feature

Add internal notes, @mention teammates, and assign tickets to the right agent. Keep the whole team in sync without CC chaos.

Screenshot of Team Collaboration feature

Create custom views to slice and dice your ticket queue. Filter by status, priority, assignee, or any custom field — see exactly what matters.

Screenshot of Views & Filters feature

Set up triggers and automations to route tickets, update fields, and notify agents automatically. Let the system handle the repetitive work.

Screenshot of Automations feature

Work smarter, not harder.

Built-in tools to help your team resolve issues faster and keep customers happy.

Macros

Reply in seconds with pre-built response templates.

Create reusable macros for common replies, status changes, and field updates. One click to apply a consistent, polished response every time.

Screenshot of Macros feature

Multi-Channel

Support customers wherever they reach out.

Email today, with more channels coming soon. Connect your support addresses and start receiving tickets instantly.

Screenshot of Multi-Channel feature

Reporting

Measure what matters and improve your support quality.

Track first response time, resolution time, ticket volume, and agent performance. Identify bottlenecks and make data-driven decisions.

Screenshot of Reporting feature

Get started today

Stop losing track of customer conversations. Start delivering great support with Helpdesk today.

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Loved by support teams worldwide.

From startups to enterprises, teams use Helpdesk to deliver faster, better customer support.

    • Helpdesk cut our average first response time in half. Tickets are automatically routed to the right team, and nothing slips through the cracks anymore.

      Rachel Kim
      VP of Customer Success at CloudServe
      Rachel Kim

    • We switched from a shared inbox to Helpdesk and it was night and day. The visibility into our support queue is exactly what we needed.

      James Walker
      Support Lead at DevStack
      James Walker

    • The macros and automations alone save our team hours every week. We can focus on solving problems instead of managing tickets.

      Priya Sharma
      Director of Support at ScaleUp
      Priya Sharma

    • Internal notes and collision detection are game changers. No more two agents replying to the same ticket with different answers.

      Marcus Chen
      CTO at FinBridge
      Marcus Chen

    • Setting up custom views for each team member means everyone sees exactly the tickets they need to work on. Super intuitive.

      Laura Benson
      Operations Manager at TrueNorth
      Laura Benson

    • Our CSAT scores went up 25% in the first quarter after switching to Helpdesk. Customers notice when you respond faster and more consistently.

      Daniel Ortiz
      Head of CX at GreenPath
      Daniel Ortiz

Simple pricing, for every team.

Choose the plan that fits your team. All plans include a 14-day free trial.

Professional

For small teams getting started with support.

$29

  • Up to 3 agents
  • Email ticketing
  • Basic views & filters
  • Macros
  • Email support
Get started

Growth

Everything growing teams need to scale support.

$79

  • Up to 25 agents
  • Email ticketing
  • Custom views & filters
  • Macros & automations
  • Collision detection
  • Reporting & analytics
  • Priority support
Get started

Business

Advanced tools for scaling support teams.

$149

  • Up to 100 agents
  • Multi-channel support
  • Custom views & filters
  • Macros & automations
  • Collision detection
  • Advanced analytics
  • Priority support
  • Custom integrations
Get started

Enterprise

Advanced features for large support organizations.

Custom

  • Unlimited agents
  • Multi-channel support
  • Custom roles & permissions
  • Advanced automations
  • SSO & advanced security
  • Dedicated account manager
  • Custom integrations
  • SLA guarantee
Get started

Frequently asked questions

Have a question that's not answered here? Reach out to our team at support@airclou.com

    • How is Helpdesk different from a shared inbox?

      A shared inbox is chaotic — no ownership, no tracking, no accountability. Helpdesk gives you ticket assignment, status tracking, views, automations, and collision detection so nothing falls through the cracks.

    • Can I connect my existing email addresses?

      Yes! Connect any email address as a support channel. Incoming emails automatically become tickets, and your replies go out from your own address.

    • Do you offer onboarding for new teams?

      Absolutely. All Professional and Enterprise plans include onboarding sessions and ongoing training resources to get your team up and running quickly.

    • What channels do you support?

      We currently support email ticketing, with more channels (live chat, social media) on our roadmap. Enterprise customers can request early access to upcoming channels.

    • Is my data secure?

      Security is our top priority. We use enterprise-grade encryption, regular security audits, and strict data isolation between tenants.

    • Can I cancel my subscription anytime?

      Yes, you can cancel anytime with no penalties. You'll retain access until the end of your billing period.

    • How do automations work?

      Set up triggers based on ticket properties (status, priority, tags, etc.) and define actions like auto-assignment, field updates, or notifications. Automations run automatically on every ticket update.

    • Can multiple agents work on the same ticket?

      Yes! Helpdesk includes collision detection so you can see when another agent is viewing or replying to the same ticket, preventing duplicate responses.

    • What happens to my data if I cancel?

      You can export all your ticket data at any time. After cancellation, we retain your data for 30 days before permanent deletion.