Inside Helpdesk
The whole support loop, in one calm place
From the moment a message arrives to the moment it's resolved, Helpdesk keeps the work moving — and keeps your team in charge of what matters.
Every channel lands in one routed queue
Email, live chat, and your customer portal arrive in a single inbox. Each conversation is classified by intent and routed to the right group before anyone opens it.
- Intent-based routing to groups, with round-robin assignment
- Shared views, collision detection, and private notes
- Customer context — plan, invoices, history — in the side panel
Grounded drafts, gated actions
Replies are drafted from your knowledgebase and the customer's real account data, with sources attached. Anything irreversible — a refund, a plan change — parks at an approval gate until a person says go.
- Every draft cites the articles and records it came from
- Auto-approval envelopes per action and amount — you set the bounds
- Low-confidence drafts are flagged, never auto-sent
Autonomy is a dial, not a leap
Decide exactly what the AI agent may do alone — per action, per amount, per brand. Everything inside the envelope executes and logs itself; everything outside parks for a person.
- Choose which reply kinds auto-send, from clarifying questions to commitments
- Cap amounts per action — refunds inside the envelope just happen
- Real-money writes require an explicit live-key acknowledgment
SLAs and automation you can read
Response targets, business hours, and escalation ladders are written as plain conditions — visible, versioned, and testable. Timers warn before a breach, not after.
- Per-plan SLA targets with proactive breach warnings
- Trigger, condition, action — rules composable like sentences
- Every automated step lands in the audit log
Live chat that answers before you're online
Drop one script tag on your site and visitors get instant answers from your help center — with a clean handoff to a person the moment they ask for one.
- Suggested articles resolve common questions on the spot
- "Talk to a person" hands off to the routed queue, transcript intact
- Pre-chat identity, file uploads, offline messages, and CSAT built in
Capabilities
Everything else a support team runs on
Live chat widget
A fast, on-brand widget for your site — AI answers instantly and hands off to a person the moment it should.
Custom email domains
Send and receive from your own addresses, with DKIM and SPF handled — replies come from you, not us.
Knowledgebase
A public help center and internal SOPs in one place — the same knowledge that grounds every AI answer.
Reporting & CSAT
Resolution times, deflection rates, satisfaction scores, and team load — measured continuously, not exported monthly.
Audit log
Every action — human or AI — is recorded with who, what, and why. Nothing happens off the record.
Views & queues
Shared and personal views with saved filters, plus queues that balance load across your groups automatically.
Multiple brands
Run every product line from one workspace — each brand with its own email domain, help center, and AI guardrails.
AI agent receipts
Every AI agent run shows its steps, the sources it verified, and who approved the write — receipts on the ticket, not just entries in a log.
Connected systems
The AI agent doesn't just write replies — it acts through Stripe and your own APIs via custom connectors, inside the same envelopes and receipts.
Get started
Bring calm to your support queue
Connect your email, import your help articles, and watch the first drafts appear — usually within the hour.
Free 14-day trial · No credit card · Cancel anytime
Why teams switch
Built so the queue gets quieter, not louder
Helpdesk is designed around three commitments — the same ones that shape every AI feature we ship.
Grounded, never guessing
Drafts cite the articles and account data they came from. If the answer isn't in your knowledge, the AI says so and hands off to a person.
Acts, doesn't just suggest
The AI can look up invoices, process refunds, and update subscriptions — real work, executed through your connected systems and logged in full.
Your team holds the keys
Anything irreversible passes through an approval gate you configure. Autonomy is a dial you turn as trust grows, not a leap of faith.
Pricing
Simple per-agent pricing
Every plan includes the AI-native inbox and starts with a free 14-day trial — no credit card required.
Questions
Frequently asked
Can I connect my existing support email address?
Yes. Connect any address as a support channel — inbound mail becomes a conversation automatically, and replies go out from your own domain with DKIM and SPF configured.
How does the AI keep from making things up?
Every draft is grounded in your knowledgebase and the customer’s real account data, with the sources attached to the draft. When the answer isn’t in your knowledge, the AI says so and hands the conversation to a person instead of guessing.
Can the AI really issue refunds on its own?
Only inside the envelopes you configure. By default every money-moving or irreversible action waits for human approval; you decide per action and per amount what the AI may do alone.
Which channels does Helpdesk support?
Email, a live chat widget for your site, and a customer portal — all landing in the same routed inbox with the same SLAs, automations, and AI drafting.
Can we migrate from another helpdesk?
You can import your existing help articles into the Knowledgebase and connect your current support addresses, so conversations flow into Airclou from day one. Historical ticket import is available on request.
Is our data used to train AI models?
No. Your conversations and knowledge stay scoped to your workspace and are used only to answer your own customers. Every AI action is recorded in the audit log.