Solutions · Mid-market
Support that scales with your team
Volume is climbing and the team is growing — and the shared-inbox tools you started on are starting to drop threads. Airclou Helpdesk routes work across teams, holds every SLA, and keeps answers consistent as you add agents, so scaling support doesn't mean scaling the chaos.
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Built to scale
Structure for a growing team, without the overhead
Teams, queues, routing, and SLAs are configuration — not a professional-services engagement. The product organizes the work so your leads can coach instead of triage.
One queue, routed across every team
Plain-language rules send each ticket to the right group by product, plan, language, or priority — the moment it lands. Round-robin and load-aware assignment keep work even, so no one is buried while a teammate is idle.
- Route by product, plan, language, or priority
- Per-team views, SLAs, and business hours
- Load-aware assignment — no manual triage
Nothing slips as the volume climbs
Every channel lands in one prioritized queue with SLA countdowns and breach warnings in view. Shared views show each team exactly what's theirs and what's aging — so a busy week never quietly turns into a missed target.
- SLA countdowns and breach warnings, always visible
- Shared views per team, with live counts
- Collision detection — two agents never double-answer
Consistent answers, whoever is on shift
Each reply is drafted from the same knowledgebase and the same live account data, with sources attached. A new hire answers with the accuracy of your most tenured agent — the AI carries the institutional knowledge, so onboarding stops being the bottleneck.
- Grounded in your knowledgebase and live billing data
- One reply quality across the whole roster
- Low-confidence drafts are flagged, never auto-sent
Everything included
The tooling a scaling support org needs
Routing, teams, SLAs, and reporting come standard — not gated behind a tier you upgrade into once the pain is already acute.
Routing & assignment
Rules that send each ticket to the right team, with round-robin and load-aware balancing built in.
Teams, groups & roles
Structure agents into teams with their own views, and grant each role exactly the access it needs.
SLAs & business hours
Per-team response targets with breach warnings, so nothing quietly ages past its promise.
Reporting & CSAT
Resolution times, deflection, and satisfaction by team and agent — the numbers your leads run on.
Omnichannel inbox
Email on your domain, live chat, and your help center in one prioritized queue — not five tabs.
API & integrations
Connect Stripe and your own product database, so drafts and actions are grounded in real customer data.
Common questions
What growing teams ask us first
We already run a helpdesk. How hard is the switch?
You forward your support address and import your existing tickets, articles, and macros — most teams are answering live from Airclou within a week. Run it beside your current tool first: forward a slice of traffic, judge the routing and the drafts on real volume, then cut over when you are ready.
Can we structure it around our teams and queues?
Yes. Group agents into teams, give each their own views and SLAs, and route by product, plan, language, or priority with plain-language rules. Round-robin and load-aware assignment keep work even across a growing roster — no manual triage.
How do we keep answers consistent as we add agents?
Every reply is drafted from the same knowledgebase and the same account data, so a new hire in week one answers with the same accuracy as your most tenured agent. The AI carries the institutional knowledge; onboarding stops being a bottleneck.
What does it cost as the team grows?
Per agent per month, with the AI included — no AI add-on, no per-resolution fee. The AI resolving more of your queue lowers the load without inflating the bill, so cost tracks headcount, not ticket volume.
Get started
Scale the queue, not the headcount
Import your tickets, set up your teams and routing, and judge the drafts on your own volume — while the tool you use today keeps running.
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