Industries · Marketing Agencies
Every client request in one calm inbox
Client requests arrive by email, forwarded threads, and "quick questions" across a dozen accounts. Airclou Helpdesk pulls them into one queue, drafts replies grounded in each client’s brief and brand, and routes every request to the account owner — so nothing slips between retainers.
Free 14-day trial · No credit card required
Built for agencies
The client context is in the ticket, not in twelve threads
Your team stops re-assembling each client from the brief, the brand guide, and old emails. The helpdesk does the lookup, drafts in the client’s voice, and routes to the person who owns the account.
Replies drafted in each client’s voice
When a request comes in, the draft is already there — grounded in that client’s brief, brand guide, and past approvals. Your account manager verifies it sounds right and sends, without re-reading the whole engagement.
- Each client’s knowledge kept separate — no cross-contamination
- Every draft cites its sources — brief, brand, prior threads
- Low-confidence drafts are flagged, never auto-sent
One queue for every client account
Email, forwards, and portal requests across every client land in the same prioritized inbox — with statuses, response countdowns, and priorities in one view. Nothing hides in a personal mailbox until a client chases it.
- Shared views by client, status, and what’s due soon
- SLA countdowns inline, so nothing quietly ages out
- Assignment is explicit — every request has an owner
Route by client and retainer tier
Plain-language rules send each request to the account owner and escalate the retainers that matter. A priority client’s request is never buried under a smaller account’s quick edit, and a breach warning fires while there is still time to act.
- Response targets per client, with breach warnings
- Rules you can read — when, and, then — no consultant
- Escalations reach the account lead before a target slips
Everything included
Every way a client reaches you, in one queue
Email, a client-facing help center, and embedded chat land in the same prioritized inbox — with the same per-client context and the same AI behind all of them.
Client live chat
A fast, on-brand widget on your clients’ sites — AI answers from their approved knowledge instantly, hands off to a person the moment it should.
Knowledgebase
A help center per client — and the grounding for every AI draft, so replies stay on-brief and on-brand.
Email on your domain
Replies come from your agency’s address — or the client’s — threaded correctly, never from ours.
SLAs by retainer
Different response targets per client, with breach warnings before a retainer commitment slips.
Automation you can read
Plain-language rules — when, and, then — that route by client, tag by request type, and escalate without a consultant.
Reporting & CSAT
Response times and satisfaction per client — the proof points that renew a retainer, measured continuously.
Common questions
What agencies ask us first
Can it keep each client’s brand voice separate?
Yes. Import each client’s brief, brand guide, and past approvals as their own knowledge, and the AI grounds every draft in the right one — citing the source it used. A reply to one client never borrows another client’s tone or facts.
What about requests that need a strategist or designer?
They reach the right person, clearly marked. Drafts the AI is not confident about are flagged for review instead of being sent, and plain-language rules route by client or request type — so a creative revision lands with the account owner, with the full history attached.
Can each client have their own response targets?
Yes. Set SLAs per client or retainer tier, and the helpdesk watches every request and warns before a target slips. The retainer that pays for priority turnaround is never behind a smaller account’s quick question.
We run everything in email and Slack today — how do we evaluate?
Run Airclou alongside it. Forward a slice of your client inboxes, import a couple of client briefs, and judge the drafts against two weeks of your real requests — no cutover, no risk to the accounts you’re running.
Get started
Client requests, handled before they chase you
Connect your client inboxes, import a few briefs, and judge the drafts on your own requests — while whatever you use today keeps running.
Free 14-day trial · No credit card · Cancel anytime