Solutions · Small business
Support that answers like a bigger team
You don't have a support department — you have a few people and a busy inbox. Airclou Helpdesk drafts the replies, carries out the routine work, and asks before anything irreversible, so a small team keeps up without hiring one.
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Built for small teams
The whole helpdesk, run by the people you already have
No admin to hire, no workflows to program. The product does the setup-heavy parts itself and leaves your team the conversations that need a person.
One inbox instead of five tabs
Email, live chat, and your help center land in a single queue, already triaged. Whoever is on support today sees everything in one place — no shared Gmail archaeology, no dropped threads.
- Every channel in one prioritized queue
- Collision detection — two people never answer the same ticket
- Private notes keep the discussion next to the conversation
Replies drafted before you open the ticket
The AI writes each reply from your own help articles and the customer's actual account data, with sources attached. Your team verifies in a glance and sends — the re-research is gone.
- Grounded in your knowledgebase and live billing data
- One click to send, or edit in place
- Low-confidence drafts are flagged, never auto-sent
Routine work handled — with your hand on the gate
The AI agent can verify a duplicate charge and prepare the refund, but anything irreversible parks at an approval you configured. You get the leverage of automation without handing over the keys.
- Approval envelopes by action, amount, or customer
- Idempotent execution — a retry can never double-refund
- Every action logged with who approved it and why
Everything included
Grown-up support tooling, small-team price
The capabilities buyers expect from the big suites are in every paid plan — not gated behind an enterprise tier.
Email on your domain
support@yourcompany.com in minutes — replies come from your address, not ours.
Live chat widget
A fast, on-brand widget for your site — AI answers instantly, hands off to a person the moment it should.
Knowledgebase
A public help center that deflects the questions you answer weekly — and grounds every AI draft.
SLAs & business hours
Response targets with breach warnings, so nothing quietly ages in the queue over a weekend.
Automation you can read
Plain-language rules — when, and, then — that route, tag, and escalate without a consultant.
Reporting & CSAT
Resolution times, deflection, and satisfaction — measured continuously, readable in a coffee break.
Common questions
What small teams ask us first
Do we need someone to administer it?
No. Setup is an afternoon: connect your support address, import your existing help articles, and invite the team. There are no workflows to program before the product is useful — the defaults are built for a team that has no admin.
What does it actually cost?
Plans start at $19 per agent per month with the AI included — there is no AI add-on and no per-resolution fee. The AI resolving more of your queue never makes the bill unpredictable. A free plan covers one agent without AI.
What if the AI says the wrong thing to a customer?
Every draft is grounded in your own articles and account data, and cites its sources. Low-confidence drafts are flagged for a person instead of being sent, and anything irreversible — a refund, a plan change — waits at an approval gate you configured.
Can we try it without moving off our current tool?
Yes, and we recommend it. Forward a portion of your support address to Airclou and judge the drafts against your real queue for two weeks — no cutover, no risk to your current setup.
Get started
Your inbox, calm by Friday
Connect your support address, import your help articles, and judge the drafts on your own tickets — while whatever you use today keeps running.
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