Solutions · Small business
Support that answers like a bigger team
You don't have a support department — you have a few people and a busy inbox. Airclou Helpdesk drafts the replies, carries out the routine work, and asks before anything irreversible, so a small team keeps up without hiring one.
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The small-team squeeze
Support is everyone’s second job
Before a dedicated support team exists, the inbox competes with the work that ships the product — and usually loses.
The founder answers tickets
Replies happen between product, sales, and payroll. Every ticket is a context switch away from the roadmap.
Five tabs per reply
Gmail, Stripe, the docs, the last thread — reassembled by hand for every single answer.
Customers don’t keep your hours
Questions land at midnight and stack up over the weekend — Monday starts in the red.
Built for small teams
The whole helpdesk, run by the people you already have
No admin to hire, no workflows to program. The product does the setup-heavy parts itself and leaves your team the conversations that need a person.
One inbox instead of five tabs
Email, live chat, and your help center land in a single queue, already triaged. Whoever is on support today sees everything in one place — no shared Gmail archaeology, no dropped threads.
- Every channel in one prioritized queue
- Collision detection — two people never answer the same ticket
- Private notes keep the discussion next to the conversation
Replies drafted before you open the ticket
The AI writes each reply from your own help articles and the customer's actual account data, with sources attached. Your team verifies in a glance and sends — the re-research is gone.
- Grounded in your knowledgebase and live billing data
- One click to send, or edit in place
- Low-confidence drafts are flagged, never auto-sent
Routine work handled — with your hand on the gate
The AI agent can verify a duplicate charge and prepare the refund, but anything irreversible parks at an approval you configured. You get the leverage of automation without handing over the keys.
- Approval envelopes by action, amount, or customer
- Idempotent execution — a retry can never double-refund
- Every action logged with who approved it and why
Right-sized
What matters when the team is small
The full platform — chat, email, knowledgebase, automation, reporting — is in every paid plan. What a small team actually feels is this.
Live in an afternoon
Forward your support address, import your articles, invite the team — no consultant, no migration project, no workflows to program before it’s useful.
One price, AI included
From $19 per agent per month — no AI add-on, no per-resolution fees. The AI resolving more of your queue never makes the bill unpredictable.
Room to grow
Teams, routing, and tiered SLAs are already inside for the day you need them — turning them on is a setting, not a re-platform.
Common questions
What small teams ask us first
Do we need someone to administer it?
No. Setup is an afternoon: connect your support address, import your existing help articles, and invite the team. There are no workflows to program before the product is useful — the defaults are built for a team that has no admin.
What does it actually cost?
Plans start at $19 per agent per month with the AI included — there is no AI add-on and no per-resolution fee. The AI resolving more of your queue never makes the bill unpredictable. A free plan covers one agent without AI.
What if the AI says the wrong thing to a customer?
Every draft is grounded in your own articles and account data, and cites its sources. Low-confidence drafts are flagged for a person instead of being sent, and anything irreversible — a refund, a plan change — waits at an approval gate you configured.
Can we try it without moving off our current tool?
Yes, and we recommend it. Forward a portion of your support address to Airclou and judge the drafts against your real queue for two weeks — no cutover, no risk to your current setup.
Get started
Your inbox, calm by Friday
Connect your support address, import your help articles, and judge the drafts on your own tickets — your old inbox keeps working while you decide.
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