Solutions · Enterprise
AI support your security team will sign off on
Automation is only useful at scale if you can prove it stayed inside the lines. Airclou Helpdesk gates every irreversible action, records every AI run end to end, and grounds every draft in your own data — so the leverage comes with a control surface your reviewers can actually sign.
Tenant isolation · TLS everywhere · Full audit trail
Why rollouts stall
The blocker isn’t AI — it’s AI nobody can audit
Support automation clears the demo and dies in review — usually for one of three reasons the product should have answered.
The black box fails review
If no one can say what the model read or why it acted, the security review is where the rollout ends.
Autonomy without bounds
An assistant that could refund anything, unsupervised, is a liability — leverage only counts inside hard caps.
Logs aren’t an audit trail
Scattered log lines can’t reconstruct who approved what and why. Compliance needs a queryable record.
Control, made visible
Bounded autonomy, not a black box
The AI does the work; you keep the authority. Every action runs inside limits you set, waits at a gate when it should, and lands in an audit trail a reviewer can read.
Every irreversible action waits at a gate
The AI agent can verify a duplicate charge and prepare the refund — but the refund itself parks at an approval a named person owns. Nothing money-moving or state-changing happens without an explicit, logged decision.
- Approve or reject with the full context attached
- Money and state changes never auto-execute
- Every decision recorded with who and why
Autonomy inside an envelope you define
Set exactly which reply kinds the AI may send alone and cap what it can do — a maximum refund amount, a live-money acknowledgment, the actions it's cleared for. Everything outside the envelope escalates. The AI never widens its own authority.
- Per-action allow-lists and hard amount caps
- Live-money writes require a deliberate acknowledgment
- Idempotent execution — a retry can never double-run
Grounded, cited, and fully auditable
Every draft is written from your own articles and the customer's live account data, with sources attached — never invented. And every run is recorded end to end: what the AI read, what it drafted, what it did. A compliance review gets a complete record, not a scrolled-away log line.
- Grounded in your knowledgebase and systems of record
- Sources cited on every draft
- End-to-end run history, queryable for audit
Governance & security
What your security review will find
Isolation, least privilege, and a complete audit trail are how the product is built — not an add-on you configure after the incident. The full description lives on the Security page.
Gates and envelopes
Everything irreversible or over a cap waits for a named approver; live-money writes take a deliberate acknowledgment. The AI never widens its own authority.
An audit trail you can query
Every AI run recorded end to end — what it read, drafted, did, and who approved it — ready for a compliance review, not scattered across log lines.
Isolation and least privilege
Tenants scoped at the data layer, TLS on every connection, scoped roles and keys for every service and every person — no shared superuser accounts.
Common questions
What security and ops teams ask us first
How do we control what the AI is allowed to do on its own?
You define the envelope: which reply kinds the AI may send alone, which actions it may take, and hard caps like a maximum refund amount. Anything outside the envelope — anything irreversible or over a limit — parks at an approval gate for a named person. The AI never widens its own authority.
Is every AI action auditable?
Yes. Every run is recorded end to end — what the AI read, what it drafted, what it did, who approved it, and why. The trail is queryable, so a security or compliance review has a complete, honest record of every automated action, not a log line that scrolled away.
How is our data isolated and protected?
Every tenant is scoped at the data layer, every connection is encrypted with TLS, and services and staff run on least-privilege access — scoped roles, scoped keys, no shared superuser accounts. We handle personal data in line with GDPR. See the Security page for the full description.
Can a retry double-execute a refund or a plan change?
No. Irreversible actions carry an idempotency key, so a re-run — automated or human — can never double-charge, double-refund, or duplicate a change. Money and state-changing paths fail closed and escalate to a person rather than retrying into the void.
Get started
Leverage, with the controls intact
Bring your security review. We'll walk through the gates, the audit trail, and the isolation model on your own requirements — then run a scoped pilot on real tickets.
Scoped pilot · Security review welcome