Industries · SaaS
Support that already knows the account
Most of a SaaS queue is billing, access, and how-do-I — and the answers live in Stripe and your admin panel, not in the ticket. Airclou Helpdesk drafts replies grounded in the live subscription, executes the routine account work, and parks anything irreversible for your approval.
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Built for SaaS
The account context is in the ticket, not in six tabs
Your team stops re-assembling each customer from Stripe, the admin panel, and old threads. The helpdesk does the lookup, drafts from the facts, and acts within rules you set.
Replies drafted from the live subscription
When a customer writes, the draft is already there — grounded in your help articles and their actual account: plan, invoices, payment state, pulled live from Stripe and your own APIs. Your team verifies in a glance and sends.
- Account panel fetched from the system of record, never guessed
- Every draft cites its sources — articles and account data
- Low-confidence drafts are flagged, never auto-sent
Refunds and plan changes, executed — not just suggested
The AI agent verifies the duplicate charge against Stripe and prepares the refund; anything touching money or the subscription parks at an approval gate with the verified details in front of you. One click to approve, and it runs.
- Auto-approval envelopes by action type and amount
- Idempotent execution — a retry can never double-refund
- Every action logged with who approved it and why
Enterprise accounts never wait in the general queue
Plain-language rules route and escalate by plan tier, so the account paying the most is never behind a free-tier password reset. SLA targets watch every ticket and warn before a breach, not after.
- Response targets per plan tier, with breach warnings
- Rules you can read — when, and, then — no consultant
- Escalations fire while there is still time to act
Everything included
Every channel a SaaS customer uses, in one queue
In-product chat, email, and a public help center land in the same prioritized inbox — with the same account context and the same AI behind all of them.
Live chat in your product
A fast, on-brand widget where users hit the problem — AI answers from your docs instantly, hands off to a person the moment it should.
Knowledgebase
A public help center that deflects the how-do-I questions — and grounds every AI draft in your own documentation.
Email on your domain
support@yourproduct.com in minutes — replies come from your address, threaded correctly, not from ours.
SLAs by plan tier
Different response targets for Enterprise and free users, with breach warnings before a contract commitment slips.
Automation you can read
Plain-language rules — when, and, then — that route by plan, tag by topic, and escalate without a consultant.
Reporting & CSAT
Deflection, resolution times, and satisfaction — measured continuously, so you see support quality before churn does.
Common questions
What SaaS teams ask us first
Can it actually see our billing data?
Yes. Connect Stripe and the account panel next to every ticket shows the live subscription — plan, latest invoices, payment state — fetched from the system of record, never inferred from the conversation. Drafts and actions are grounded in that data, and custom APIs can bring in your own product database.
What about technical tickets the AI can’t answer?
They reach a person, clearly marked. Drafts the AI is not confident about are flagged for review instead of being sent, and plain-language rules route tickets by topic or plan tier — so a bug report lands with the teammate who can act on it, with the account context already attached.
Is it safe to let the AI touch a customer’s account?
You set the boundaries per action. Auto-approval envelopes define what the AI agent may do alone — capped by action type and amount — and everything outside them parks at an approval gate with the verified details and Approve / Reject buttons. Execution is idempotent, so a retry can never double-refund, and every action is logged with who approved it.
We run support out of Zendesk or Intercom today — how do we evaluate?
Run Airclou alongside it. Forward a slice of your support address, connect Stripe in read-only terms you control, and judge the drafts against two weeks of your real queue — no cutover, no risk to your current setup.
Get started
Billing tickets, resolved before standup
Connect your support address and your Stripe account, import your docs, and judge the drafts on your own tickets — while whatever you use today keeps running.
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