Trusted by support teams that answer thousands of customers a day
The old way
Ticketing systems were built to track work — not do it
Traditional helpdesks organize the queue and stop there. Every reply, every lookup, every refund still lands on a person.
Queues that only grow
Volume scales with your customers; headcount doesn't. Teams triage the backlog instead of the customer in front of them.
AI bolted on afterward
A chatbot stapled to a 2010 ticketing core can suggest text — it can't check an order, issue a refund, or honor your policies.
Context scattered everywhere
Billing in one tab, docs in another, the customer's history in a third. Agents spend more time gathering than answering.
The Airclou way
AI-native means the work flows
Every conversation moves through one intelligent pipeline — understood, answered, and acted on — with your team approving what matters.
Message arrives
Email, chat, or portal — one inbox.
Understood
Intent, sentiment, and account context resolved.
Drafted
A reply grounded in your knowledgebase and real data.
Gated
Refunds and account changes wait for human approval.
GuardrailsResolved
Sent, executed, and logged — with a full audit trail.
Grounded, never guessing
Drafts cite the articles and account data they came from. If the answer isn't in your knowledge, the AI says so and hands off.
Acts, doesn't just suggest
The AI can look up invoices, process refunds, and update subscriptions — real work, executed through your connected systems.
Your team holds the keys
Anything irreversible passes through an approval gate you configure. Autonomy is a dial, not a leap of faith.
Inside the product
A day in an Airclou inbox
Every channel, one calm queue
Email, live chat, and your customer portal land in a single inbox — triaged, prioritized, and routed before anyone touches them.
- Intent-based routing to the right group, automatically
- SLA timers with breach warnings before they're breaches
- Full customer context — plan, invoices, history — in the side panel
Replies drafted before you open the ticket
By the time an agent clicks a conversation, a draft is waiting — written from your knowledgebase and the customer's actual account data, with sources attached.
- Grounded in your articles, SOPs, and live billing data
- One click to approve, or edit in place
- Low-confidence drafts are flagged, never auto-sent
Automation you can read
Routing rules, SLA policies, and workflows are written in plain conditions — visible, versioned, and testable. No black boxes deciding for you.
- Trigger, condition, action — composable like sentences
- Business hours, escalation ladders, round-robin assignment
- Every automated action lands in the audit log
Capabilities
Everything a modern support team runs on
Omnichannel inbox
Email, live chat, and portal in one queue. Custom domains, shared views, collision detection, and private notes.
SLAs & business hours
Per-plan response targets with proactive breach warnings, escalation ladders, and timezone-aware schedules.
Knowledgebase
Public help center and internal SOPs in one place — the same knowledge that grounds every AI answer.
Live chat widget
A fast, on-brand widget for your site — AI answers instantly, hands off to a person the moment it should.
Reporting
Resolution times, deflection rates, CSAT, and agent load — measured continuously, not exported monthly.
Connected systems
Stripe, your product database, and custom APIs — so answers reflect reality and actions actually execute.
AI, in the flow of work
An agent that earns its autonomy
Airclou's AI works inside the same guardrails as your team: grounded in your knowledge, checked against real data, and gated on anything irreversible.
Answers with receipts
Every draft cites its sources — the article, the SOP, the billing record. Agents verify in a glance instead of re-researching.
Real actions, safely executed
Refunds, plan changes, invoice lookups — executed through your connected systems with idempotency built in, so a retry can never double-charge.
Approval where it counts
You decide what the AI may do alone and what waits for a person. Envelopes by amount, action, or customer segment — autonomy as a dial.
Escalates like a colleague
When the AI isn't sure, it says so — summarizing what it found, what it tried, and what it needs — then hands the thread to a person.
The Airclou platform
Helpdesk is the first of a connected suite
One account, one design language, one shared foundation of workspaces, permissions, and AI. Helpdesk ships today; the suite grows around it.
Helpdesk
AI-native customer support — omnichannel inbox, grounded AI replies, guardrailed actions, SLAs, and reporting.
Explore HelpdeskPlaybook
Team knowledge and SOPs — the operating manual your AI and your people share.
Forms
Build forms and intake flows that feed structured data straight into your workflows.
Workflow Automation
Orchestrate multi-step processes across apps, with the same approval gates.
CRM
Customer records that every Airclou app reads from — and writes back to.
Get started
Bring calm to your support queue
Connect your email, import your help articles, and watch the first drafts appear — usually within the hour.
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