Industries · Travel & hospitality
Support that already knows the booking
Most of a guest queue is where-is-my-confirmation, date changes, cancellations, and deposit refunds — and the answers live in your booking system and Stripe, not in the ticket. Airclou Helpdesk drafts replies grounded in the live reservation, executes the routine refund work, and parks anything irreversible for your approval.
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How it works
A cancellation, start to finish
From the guest's email to the deposit landing back — grounded at every step, gated where money moves.
Ticket arrives
Website chat, email, or help center — one queue.
Booking resolved
Dates, rate, deposit, cancellation window — live.
Reply drafted
Grounded in your policies and the live reservation.
Gated
Refunds and booking changes wait for your click.
ApprovalsResolved
Sent, executed, and logged — before the guest lands.
Built for travel & hospitality
The booking context is in the ticket, not in six tabs
Your team stops re-assembling each guest from the booking system, Stripe, and old threads. The helpdesk does the lookup, drafts from the facts, and acts within rules you set.
Replies drafted from the live booking
When a guest writes, the draft is already there — grounded in your policies and their actual reservation: dates, rate, deposit, cancellation window, pulled live from your booking system and Stripe. Your team verifies in a glance and sends.
- Booking panel fetched from the system of record, never guessed
- Every draft cites its sources — policies and reservation data
- Low-confidence drafts are flagged, never auto-sent
Cancellations and deposit refunds, executed — not just suggested
The AI agent verifies the cancellation window against the booking and prepares the refund; anything touching money or the reservation parks at an approval gate with the verified details in front of you. One click to approve, and it runs.
- Auto-approval envelopes by action type and amount
- Idempotent execution — a retry can never double-refund
- Every action logged with who approved it and why
Guests arriving today never wait behind next month
Plain-language rules fast-lane by check-in date and topic — a same-day booking change reaches the front desk marked urgent, while next month’s date change waits its turn. SLA targets watch every ticket and warn before a response slips, not after.
- Route by check-in date and topic, escalate same-day arrivals
- Rules you can read — when, and, then — no consultant
- Escalations fire while there is still time to act
Picked for travel & hospitality
The three capabilities guest teams pick us for
Chat, email, knowledgebase, automation, and reporting all come standard — the full tour is on the product page. These are the pieces a guest-facing business leans on hardest.
Live chat where guests book
A fast, on-brand widget on your booking pages — AI answers from your policies and the live reservation instantly, hands off to a person the moment it should.
Explore HelpdeskSame-day urgency routing and SLAs
Rules that triage by check-in date and topic, with breach warnings before a promised response slips — even at Saturday checkout time.
Watch the demosStripe & your booking system
The booking panel and every AI action are grounded in your systems of record — connected in read-only terms you control.
How your data is handledCommon questions
What travel teams ask us first
Can it actually see our bookings?
Yes. Connect Stripe and your booking system’s API, and the panel next to every ticket shows the live reservation — dates, rate, deposit, cancellation window — fetched from the system of record, never inferred from the conversation. Drafts and refunds are grounded in that data.
What about guests who are arriving today?
They jump the queue. Plain-language rules fast-lane tickets by check-in date and topic, so a guest landing this afternoon is never behind next month’s date-change request — and anything the AI can’t resolve hands off to a person immediately, with the booking already attached.
Is it safe to let the AI refund deposits?
You set the boundaries per action. Auto-approval envelopes define what the AI agent may do alone — capped by action type and amount — and everything outside them parks at an approval gate with the verified booking and cancellation window in front of you. Execution is idempotent, so a retry can never double-refund, and every action is logged with who approved it.
We handle guest email out of a shared inbox today — how do we evaluate?
Run Airclou alongside it. Forward a slice of your reservations address, connect Stripe and your booking data in read-only terms you control, and judge the drafts against two weeks of your real guest email — no cutover, no risk to your current setup.
Get started
Booking tickets, resolved before check-in
Connect your reservations address, Stripe, and your booking data, import your policies, and judge the drafts on your own guest email — while whatever you use today keeps running.
Free 14-day trial · No credit card · Cancel anytime