Playbook · AI grounding
The knowledge your AI answers from
Published playbooks are the ground truth behind every AI answer your Airclou Helpdesk sends — cited by name and version, never from drafts. Improve the doc, and you improve every reply.
Free 14-day trial. No credit card required.
How it works
Grounded, cited, auditable
Every answer shows its sources
When the Helpdesk AI drafts a reply, it retrieves from your published playbooks and says so — a sources card lists exactly which playbooks, at exactly which versions, informed the draft. No black box between your docs and your customers.
- AI drafts list the playbooks they answered from
- Citations name the exact published version
- Any answer can be traced back to its source
Published is the contract — drafts never leak
The publication state you already use for people is the same boundary the AI respects. Unpublished edits are invisible to retrieval, and rolling a playbook back rolls back what future answers say — knowledge management and AI safety become the same act.
- Only published playbooks are retrievable
- Unpublished changes never answer customers
- Roll back the doc, roll back the answers
One manual for people and machines
The playbook that trains your new hire is the playbook that grounds your AI. Fix a procedure once and both audiences get the correction — no separate “AI knowledgebase” drifting out of sync with what the team actually does.
- The same playbook trains people and grounds AI
- One correction updates both audiences
- No second knowledgebase to keep in sync
Go further
Both ends of the pipeline
SOP authoring
The editor, Smart Outline, and version history that produce the knowledge worth grounding on.
Explore SOP authoringTraining & acknowledgment
Assign the same playbooks to your people — quizzes, signatures, and completion tracking included.
Explore trainingAirclou Helpdesk
The AI-native helpdesk these playbooks power — grounded drafts, guardrailed actions, full audit.
Explore HelpdeskQuestions
Frequently asked
Does the AI ever answer from my drafts?
No. Only published playbooks are retrievable — unpublished changes are never used to answer customers. Publication is the boundary, so shipping a doc and shipping its answers are the same deliberate act.
Do I need Helpdesk to use Playbook?
No — Playbook is a complete product on its own: structured SOPs, versioning, training, quizzes, and signatures. The AI grounding lights up automatically when you use both products together.
How do citations work?
Every AI draft lists the playbooks it answered from, by name and exact version — “Refund handling (v1.3)”, not “the knowledgebase”. You can trace any answer back to its source, and rolling the source back changes what future answers say.
Get started
Better docs, better answers
Publish a playbook and watch the next AI draft cite it — by name and version.
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