Ticket Linking
Ticket linking lets you connect related tickets to track dependencies, mark duplicates, and organize parent-child relationships. All links are non-destructive — linked tickets remain independent and fully accessible.
Link types
| Type | Inverse | Description |
|---|---|---|
| Related | Related | General association between tickets |
| Duplicates | Duplicates | Marks a ticket as a duplicate of another |
| Blocks | Blocked by | Indicates one ticket blocks progress on another |
| Parent | Child | Creates a parent-child hierarchy |
Links are bidirectional — creating a “blocks” link on ticket A automatically creates a “blocked by” link on ticket B.
Creating a link
- Open a ticket
- Find the Links section in the ticket detail
- Click Add Link
- Select the link type and search for the target ticket
- Save
Removing a link
Click the remove icon next to any link. Removing a link also removes its inverse on the other ticket.
Using links for workflow
- Duplicates — When multiple customers report the same issue, link the duplicates to a primary ticket. Resolve the primary and update all reporters.
- Blocks/Blocked by — Track dependencies between tickets. An infrastructure ticket might block several customer-facing issues.
- Parent/Child — Break complex issues into sub-tasks. The parent ticket tracks overall progress.
Related
- Managing Tickets — ticket list and bulk actions