Your First Ticket

This guide walks you through the lifecycle of a support ticket in Helpdesk.

Create a ticket

1. Click New Ticket in the sidebar.
2. Fill in the Subject and Description.
3. Set Priority (defaults to Normal).
4. Click Create.

Assign the ticket

Open the ticket and use the Assignee dropdown to assign it to an agent or team.

Resolve the ticket

Once the issue is addressed, change the status to Resolved. The customer receives a notification and can reopen the ticket if needed.

Next: learn about Managing Tickets at scale.