Field Types

Helpdesk supports several custom field types to capture structured data on tickets.

Available types

Type	Description	Example
Text	Single-line text input	Order number, external ID
Number	Numeric input	Affected user count
Dropdown	Single-select from a list	Product area, region
Checkbox	Boolean toggle	VIP customer, requires callback
Date	Date picker	Due date, follow-up date

Field visibility

Each field can be set to Agent-only or Customer-visible. Agent-only fields are shown only in the agent interface; customer-visible fields also appear on the customer portal.