Helpdesk Overview

Airclou Helpdesk is a customer support platform that helps your team manage tickets, automate workflows, and deliver fast, personalized support.

Key features

• Ticket management — Centralize all customer requests in one place with customizable statuses, priorities, and assignments.
• Custom fields — Capture the exact data your team needs on every ticket.
• Automations — Set up rules, triggers, and macros to eliminate repetitive work.
• Multi-channel — Accept tickets from email, web forms, and API integrations.
• Analytics — Track resolution times, agent performance, and customer satisfaction.

Next steps

• Quick Setup — get Helpdesk running in minutes
• Your First Ticket — create and resolve a ticket
• API Reference — integrate Helpdesk with your systems