Helpdesk overview

Airclou Helpdesk turns every customer conversation into a ticket your team can track, route, and resolve — from the first message to a satisfied close.

What you get

• Ticket management — every email and chat becomes a ticket, with statuses, priorities, and assignment in one place. See Understanding tickets.
• Two channels — receive tickets by email and live chat. Each ticket keeps the channel it started on.
• Your team — organize agents into groups and route work automatically. See Teams & routing.
• Automation — triggers, automations, and macros handle repetitive work. See Automations.
• AI — classification, intent detection, and an AI agent that can draft and send replies. See AI features.
• Reporting — track resolution times, SLA performance, and satisfaction. See Analytics.

Start here

• Quick setup — get Helpdesk receiving tickets.
• Your first ticket — handle a ticket end to end.

Building an integration? See the API reference.