Creating Fields

Add custom fields to capture additional data on every ticket.

Create a field

1. Go to Settings > Custom Fields.
2. Click Add Field.
3. Choose a Type (text, number, dropdown, checkbox, or date).
4. Enter a Name and Key (auto-generated from name).
5. Toggle Required if agents must fill this field when creating tickets.
6. Click Save.

Reorder fields

Drag fields in the list to reorder them. The order determines how they appear on the ticket form.

Edit or delete fields

Click a field row to edit its name, options, or required setting. Use the delete button to remove a field. Deleting a field does not remove data already stored on existing tickets.