Audit Log
The audit log records every significant action in your helpdesk — who did what, when, and to which resource. Use it for compliance, troubleshooting, and accountability.
What’s logged
Actions are organized into categories:
| Category | Examples |
|---|---|
| Settings | Domain changes, email account updates, SLA policy edits, trigger modifications |
| Auth | Login, logout, role changes |
| Ticket | Ticket creation, status changes, assignment changes |
| KB | Article published, category created, section updated |
| Contact | Contact created, organization updated, contact deleted |
Log entry fields
Each audit log entry contains:
| Field | Description |
|---|---|
| Timestamp | When the action occurred |
| Category | The category of the action |
| Resource type | What was affected (e.g. ticket, domain, SLA policy) |
| Resource ID | Identifier of the affected resource |
| Resource name | Human-readable name of the resource |
| Action | What was done (e.g. created, updated, deleted) |
| Actor | Name and email of the person who performed the action |
| IP address | IP address of the actor |
| Details | Additional context about the change |
Searching and filtering
Filter the audit log by:
- Category — settings, auth, ticket, kb, contact
- Resource type — narrow to a specific resource kind
- Actor — filter by who made the change
- Date range — set start and end dates
- Search — free-text search across entries
Resource history
View the complete audit trail for a specific resource by navigating to its history. This shows every action taken on that resource in chronological order.
Exporting
Export the audit log as CSV for compliance reporting or external analysis. The export respects your current filters.
Related
- Team Members — manage who has access