Audit log
The audit log is your record of who did what in the helpdesk. Every significant action — a settings change, a role update, a ticket reassignment — is captured with the person responsible and the time it happened. When you need to answer “who changed this, and when?”, the audit log has the answer.
You’ll find it under Settings → Audit logs.
What the log tells you
Each entry captures the essentials of a single action:
| Field | What it shows |
|---|---|
| Timestamp | When the action happened |
| Actor | The person who performed it |
| Action | What they did — created, updated, deleted, and so on |
| Resource | Which item was affected |
| Details | Extra context about the change |
Together these give you a clear, chronological trail of activity across your workspace.
When to use it
- Accountability — confirm who made a change when something looks unexpected.
- Troubleshooting — trace a configuration change back to the moment a behaviour shifted.
- Compliance — produce evidence of access and change history when an audit or review calls for it.
Working with the log
Filter and search the log to narrow in on what you need — by the person who acted, by the kind of resource affected, or by a date range. Because entries are immutable, the log stays trustworthy: no one can edit history after the fact, which is exactly what makes it useful for compliance.