Blocked Senders
Block specific email addresses or entire domains from creating tickets in your helpdesk. Blocked emails are silently dropped and never reach your agents.
Blocking an email address
- Navigate to Settings > Blocked Senders
- Click Block Email
- Enter the email address and an optional reason
- Click Save
Blocking a domain
You can block an entire domain to prevent all emails from that domain:
- Click Block Domain
- Enter the domain (e.g.
spamdomain.com) - If the domain is a major provider (gmail.com, outlook.com, yahoo.com, etc.), Helpdesk asks for confirmation to prevent accidental blocking
Checking block status
Agents can check whether a specific email address is blocked by searching in the Blocked Senders list. The system checks both individual email blocks and domain-level blocks.
Unblocking
To unblock an address or domain, find it in the blocked senders list and click Remove. Future emails from that sender will create tickets normally.
Related
- Email Accounts — configure your support email addresses
- Domains — manage your email domains