Quick Setup

Get Helpdesk up and running for your team in three steps.

1. Create a workspace

If you don’t already have an Airclou workspace, sign up at airclou.com and create one. Helpdesk is available on all plans.

2. Enable Helpdesk

Navigate to Settings > Products and enable the Helpdesk module. This provisions a support inbox and default ticket statuses.

3. Invite your team

Go to Settings > Members and invite agents. Each agent can be assigned to teams and given specific permissions.

You’re ready to start receiving tickets. See Your First Ticket for a walkthrough.