Domains
A domain is the foundation of email in Helpdesk. Before you can create email accounts, you need to add and verify at least one domain.
Domain settings
| Setting | Description |
|---|---|
| Domain | Your email domain (e.g. yourcompany.com) |
| Mailbox type | hosted (Helpdesk manages the mailbox) or forwarded (you forward emails to Helpdesk) |
| Is default | Whether this is the default domain for your company |
| Accept wildcard emails | Accept emails sent to any address on this domain |
| Enable DKIM | Sign outgoing emails with DKIM for authentication |
| Check DMARC | Verify DMARC records for incoming emails |
| Enable rich content | Allow HTML content in emails (enabled by default) |
Adding a domain
- Navigate to Settings > Domains
- Click Add Domain
- Enter your domain name and choose a mailbox type
- Complete the verification steps below
The first domain you add is automatically set as the default.
Verifying your domain
MX verification
Verify that your domain’s MX records point to Helpdesk. Click Verify MX and Helpdesk checks your DNS records.
DKIM authentication
To authenticate outgoing emails:
- Click Authenticate on your domain
- Helpdesk generates DKIM DNS records
- Add the provided CNAME records to your DNS
- Click Validate to confirm the records are in place
DKIM authentication improves email deliverability and prevents your emails from being marked as spam.
Wildcard emails
Enable Accept wildcard emails to create a catch-all that routes any email sent to your domain into Helpdesk, even if no matching email account exists.
Deleting a domain
Deleting a domain also deletes all email accounts on that domain and cleans up associated mail routing. This action cannot be undone.
Related
- Email Accounts — set up sending and receiving addresses
- Blocked Senders — block unwanted emails by address or domain