Organizations
An organization groups your contacts by company. When several people from the same company contact you, linking them to one organization lets your team see them together — and gives you company-level context alongside each individual conversation.
Why organizations help
- See the whole account — view every contact and every ticket tied to a company in one place, rather than as scattered individuals.
- Respond with context — knowing a ticket comes from a key account, or from a company in a particular industry or country, helps your team prioritize and tailor the reply.
Grouping by domain
Organizations are anchored to a company’s email domain (for example acme.com). Because contacts are identified by email, people whose address ends in that domain naturally belong to the same organization — so a new contact from a known company can be associated with it.
Company enrichment
An organization can carry company-level details — industry, country, employee count, revenue, and logo. Where available, these are enriched automatically from the company’s domain, so your team gets useful background on who they’re helping without entering anything by hand. Enrichment runs on its own; you can review the results and adjust or override any field on the organization’s record.
Working with organizations
- Create an organization for a company you support and set its domain.
- Link the relevant contacts to it (or let matching by domain do so).
- Open an organization to review its contacts, shared context, and overall relationship at a glance.
Removing an organization doesn’t delete its contacts or their tickets — they simply become unlinked from the company.