Helpdesk has keyboard shortcuts for the actions agents repeat all day. Mod is β on Mac and Ctrl on Windows/Linux.
Moving through the ticket list
| Shortcut | Action |
|---|
j / k | Move selection down / up |
Enter | Open the highlighted ticket |
x | Select / deselect the row |
Shift + x | Select all visible |
Working a ticket
| Shortcut | Action |
|---|
Mod + Alt + n | New ticket |
r | Focus the reply composer |
Mod + Alt + r / Mod + Alt + t | Switch to Public reply / Internal note |
Mod + Enter | Send as the current status |
Mod + Alt + o / p / h / s | Send as Open / Pending / On-hold / Solved |
Mod + Alt + m | Apply a macro |
Mod + Alt + a | Assign to me |
] / [ | Next / previous ticket in the view |
Setting properties
| Shortcut | Action |
|---|
Mod + Alt + 1β¦4 | Set priority: Low / Normal / High / Urgent |
Mod + Alt + Shift + 1β¦4 | Set type: Question / Incident / Problem / Task |
Ticket tabs
| Shortcut | Action |
|---|
Alt + 1β¦8 / Alt + 9 | Jump to a tab by position / the last tab |
Alt + ] / Alt + [ | Next / previous open tab |
Alt + w | Close the current tab |
Alt + Shift + t | Reopen the last closed tab |