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Wednesday, November 5, 2025
Get ready for our next-generation customer support platform that makes it easy to deliver exceptional customer service.
Airclou Team
Friday, April 10, 2026
Airclou Team
Creating a Knowledge Base in Helpdesk
Set up a public help center with brands, categories, sections, and articles so customers can find answers on their own.
Friday, April 10, 2026
Airclou Team
Using AI Ticket Classification in Helpdesk
Enable AI-powered ticket classification, review predictions, create custom intents, and train the model with agent corrections.
Friday, April 10, 2026
Airclou Team
Configuring SLA Policies in Helpdesk
Set up SLA policies with response and resolution targets, attach them to groups, and monitor compliance.
Friday, April 10, 2026
Airclou Team
Building Automation Workflows in Helpdesk
Learn how to create triggers and macros that auto-tag, auto-assign, and auto-reply to tickets in Helpdesk.
Friday, April 10, 2026
Airclou Team
Setting Up Email Channels in Helpdesk
A step-by-step guide to connecting your email domain, creating email accounts, and routing customer emails into Helpdesk.