Releases
The latest from Airclou
The releases that changed how the product works — what shipped, why it matters, and what it looks like. For every customer-visible change, fixes included, see the changelog.
Read the full changelogThe SOP template library
Thirteen free, adaptable SOP templates — refund handling, employee onboarding, incident response, and ten more. Read them, copy them, or import one into Playbook and make it yours. No email wall; the templates are simply free to read.
- Written procedures, not outlines — adapt in under an hour
- Quizzes and signature steps where the work warrants them
- Each template imports straight into Playbook
Gates: author the checks the AI agent must pass
Define, per brand, the checks a reply or action must clear before it goes out — and approval cards now include the AI agent's steps, every lookup and check it ran, so you can examine its work before you approve it.
- Author gates in plain language, per brand
- A reply that fails a gate never leaves the building
- Every step the AI agent took, inspectable on the card
Multi-brand workspaces
Run several brands from one workspace. Each brand gets its own email addresses, its own help center, and its own AI agent settings — while your team works one queue with one set of tools.
- Per-brand email addresses and help centers
- Per-brand AI agent behavior and gates
- One team, one inbox, no workspace switching
Provenance on every AI message
Every AI-authored message now carries a provenance panel: the sources it cited and the reasoning behind the reply. While the AI agent works, a live progress timeline shows what it's doing — no more black box between "ticket arrived" and "reply sent".
- Sources cited by name on every AI message
- The reasoning behind the reply, on the record
- A live timeline while the AI agent works
AI replies grounded in attachments
Customers attach the evidence — invoices, exports, PDFs. The AI agent now reads those documents and grounds its draft replies in them, so "the amount on your invoice" is the actual amount on the actual invoice.
- Reads the documents on the ticket, not just the text
- Drafts cite the attachment they drew from
- Works on invoices, exports, and PDFs
Auto-approval envelopes
Set per-action envelopes — a refund ceiling, for example — inside which the AI agent's pre-approved actions run without a click. Everything outside an envelope still queues for human approval. Configurable per workspace and per brand.
- Small, routine actions clear without waiting on a person
- Anything outside the envelope stops at the approval gate
- A deliberate, confirmed setting — never a stray toggle
Replies grounded in past tickets
Draft replies are now grounded in how your team answered similar tickets before — not just the knowledgebase. The answer your best teammate gave in April informs the draft in front of you today.
- Similar resolved tickets retrieved per question
- Your team's actual answers shape the draft
- Knowledgebase and history, one grounded reply
These are the highlights. Every customer-visible change — fixes and smaller improvements included — is in the changelog, and what's being built now is on the roadmap.
Try the latest
Everything above is live today
Each release ships to every workspace the day it's done — the free trial includes all of it.
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