Tags

Tags are free-text labels attached to tickets. The tags API provides autocomplete and search across all existing tags in your workspace.

List tags

GET /helpdesk/api/tags

Returns an array of unique tag strings matching the search query.

Query parameters

Parameter	Type	Required	Description
search	string	no	Filter tags containing this substring
limit	integer	no	Maximum results (default: 100, max: 100)

Response

{
  "success": true,
  "data": ["billing", "bug", "feature-request", "urgent", "vip"]
}

Tags are created implicitly when added to tickets — there is no separate tag creation endpoint. Use the Tickets API to add or remove tags from tickets.